You install, maintain, repair, and troubleshoot our complex industrial 3D printers at our customer sites, beside this you are also a competent and reliable partner for our customers when you provide system introduction and customer basic trainings.
Your area of responsibility doesn’t stop with personal contact: You also advise customers and colleagues on the telephone to pass on your knowledge.
Your development in the role will include participate in intensive in-house trainings on our systems and technology at our headquarters in Germany.
Consulting and support of clients when it comes to service cases and handling complicated cases through the escalation management process; involving the right interfaces at the right time and make sure excellent service work is done.