A manufacturing company in the water industry, offices in Rosh-Ha’ayin, is seeking a Customer Success Representative / Account Manager.
As a Customer Success Representative, you will play a crucial role in ensuring the satisfaction and success of our international customers. You will be responsible for providing excellent customer service, resolving customer enquiries, and coordinating with internal teams to deliver effective solutions. This role requires a strong understanding of our products and services, as well as the ability to work in a fast-paced, global environment.
Key Responsibilities:
- Customer Interaction: Respond to customer enquiries via phone, email, and other communication channels, ensuring prompt and accurate responses.
- Order Management: Process customer orders, track shipments, and ensure timely delivery. Coordinate with logistics and production teams to resolve any issues.
- Technical Support: Provide product-related technical support to customers, including troubleshooting and problem-solving.
- Documentation: Maintain accurate records of customer interactions, orders, and issues in the company’s CRM system.
- Collaboration: Work closely with sales, logistics, and technical teams to ensure seamless customer service and support.
- Continuous Improvement: Identify and suggest improvements to customer service processes to enhance efficiency and customer satisfaction.
- Compliance: Ensure all customer interactions and transactions comply with company policies and industry regulations.